For routes with published pricing, your transfer is booked and paid for immediately on this website. We review every booking and, in the rare case that no vehicle is available for your time, we will contact you and refund you in full. For routes we do not price online, submitting the form sends us a request only — no payment is taken, and our team will contact you by email or WhatsApp with a quote.
For routes with published pricing, the fare shown is calculated instantly and is all-inclusive for the vehicle, route, tolls, taxes and luggage. Routes without a published price are quoted individually by our team.
Payment is taken in full at the time of booking, by card, through our payment provider Stripe. Your card details are entered on Stripe's secure payment page and are never stored on this website. In the rare event that we cannot fulfil your transfer — for example if no vehicle is available at your requested time — we will contact you and refund your payment in full.
You may cancel free of charge up to 24 hours before your scheduled pickup, and we will refund your payment in full to the card used at booking. Refunds are processed through Stripe and typically appear on your statement within 5–10 business days, depending on your bank. Cancellations made less than 24 hours before pickup may be subject to a fee, which is deducted from your refund. If we cancel your transfer for any reason, you receive a full refund.
The 14-day cooling-off period that applies to most online purchases does not apply to transport services booked for a specific date. Your cancellation rights are the ones set out above: free cancellation up to 24 hours before your pickup, refunded in full.
These terms are governed by French law. Often Drive is operated by OFTEN DRIVE EURL, SIREN 931 110 837, registered with the RCS Chambéry.